FAQ
How to contact bachmaier®?
We are at your disposal:
- Our telephone service and order hotline can be reached Monday to Friday from 8:30 a.m. to 4:30 p.m.. Please call +49 8652 655320
- You can reach us by e-mail under office@bachmaier.de
When can I expect the delivery of my ordered products?
- Items in stock will be send usually at the same day, if the order reaches us until 2 p.m.
- Non-stock items have an approxiamte delivery time of 1-2 weeks.
If your order is on it´s way to you, you can track the delivery with the UPS Tracking System. You will receive a link per email as soon as your order was handed over to UPS.
What payment modalities provides bachmaier®?
- If you have a customer account at bachmaier®, you will receive simply and easy once a month an collective invoice. This invoice will list every product which was ordered in a period of 4 weeks before the invoice date.
- If you don´t have a customer account at bachmaier®, you can use your paypal-account or various credit card instituts (VISA, MasterCard, Amercian Express for the payment of your order.
- Customers who use direct debit benefit from 2 % additonal discount. Please ask if this is available for your country.
How much are the shipping costs?
- From a value of goods of 250,- € bachmaier® delivers the ordered goods within Germany free of shipping costs, for shipping within the EU from a value of goods of 500,- €.
- For orders with a lower value of goods than 250,- or 500,- € the regular shipping costs of 6,95 € within Germany or 8,95 € within the EU will be charged.
- The shipping costs to Switzerland are 20,50 CHF.
- If you are based outside of the EU, CH, NOR your shipping costs will be calculated afterwards.
How do I change my address details?
How do I redeem an online coupon?
- Post your online coupon code in the comments/note section of your online order. The voucher amount will be deducted later from us.
Can I change my order afterwards?
- If you want to add something or you like to change your order, please contact us on +49 8652 655320 . We will accommodate your request.
- Please understand, that we can´t make any more changes at some point. This is, when the order is already processed with UPS.
I have my headquarters in Switzerland – How doest the import and the procedure with the customs work?
- bachmaier® will pay your custom fees. Please include a proforma invoice with your impressions.
Is there a possibility of express deliveries?
- Yes, please contact us for this.
