Willkommen bei bachmaier - dem Partner für Hörakustiker

Privacy Statement

 

The person responsible for data processing is:
bachmaier GmbH
Am Pfaffenkogel 4
Bischofswiesen
Germany
Email: office@bachmaier.de

Phone: 08652655320

We are pleased über your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail über the handling of your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you visit a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data) and documents the request. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer in the context of a balancing of interests in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. All access data will be deleted at the latest after the end of your visit to the site.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy statement, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this privacy statement.

2. Data processing for contract execution and for contacting

2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance claims and any statutory update obligations) in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we collect personal data if you provide them to us voluntarily in the context of your order. Mandatory fields are marked as such, because in these cases we need the data to process the contract and we cannot send the order without their information. Which data is collected, is evident from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy statement. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Article 6 (1) sentence 1 lit. c DSGVO, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.2 Customer account

If you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening the customer account and storing your data for future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy statement or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO or we reserve the right to use your data for other purposes, which are permitted by law and about which we inform you in this statement.

2.3 Contacting

In the context of customer communication, we collect personal data in order to process your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you expressly consent to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use your data for other purposes, which are permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipment processing

For contract fulfillment pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

 Data transfer to shipping service providers for the purpose of shipping notification

.

If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of delivery notification or coordination. -The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes, which are permitted by law and about which we inform you in this declaration.

United Parcel Service Germany S.& agrave; r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DHL Paket GmbH
Strä& szlig;chensweg 10
53113 Bonn
Germany

4. Data processing for payment handling

For the processing of payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who are active for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection statement of the respective payment service provider applies.
For questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this privacy statement.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for the processing of the payment as our order processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). In accordance with Art. 6 (1) sentence 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud and in efficient payment management, which are overriding in the context of a balance of interests.

5. Advertising by e-mail, mail

5.1 Email newsletter with registration and newsletter tracking

If you register for our newsletter, we will use the data required for this purpose or separately provided by you in order to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 (1) sentence 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you expressly consent to further use of your data pursuant to Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use your data for other purposes, which are permitted by law and about which we inform you in this statement.

We would like to point out that we evaluate your user behavior when sending the newsletter. For this purpose, we also analyze your interaction with our newsletter by measuring, storing and evaluating ¨opening rates and the click rates for the purpose of designing future newsletter campaigns („newsletter tracking“).

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations we link in particular the following „Newsletter data“

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the call,
  • the description of the type of the web browser used,
  • the IP address of the requesting computer,
  • the email address,
  • the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

If you do not wish to receive newsletter tracking, you can unsubscribe at any time as described above.

The information will be stored as long as you have subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy statement.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that they provide an adequate level of data protection: Canada.

Our service providers are located and/or use servers in these countries: USA, India. There is no adequacy decision from the European Commission for this country/countries. Our cooperation with them is based on these guarantees: standard data protection clauses of the European Commission.

5.3 Postal advertising and your right to object

In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy statement.

6. Cookies and other technologies

 General Information

To make the visit to our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and allow us to recognize your browser on your next visit (persistent cookies).

Protection of privacy on end devices
When using our online services, we use absolutely necessary technologies in order to provide the desired telemedia service. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require your consent.

For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consent you may have given will remain in effect until you adjust or reset the respective settings on your terminal device.

Possible downstream data processing by cookies and other technologies
We use such technologies that are mandatory for the use of certain features of our website (eg shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (eg information about the contents of the shopping cart) are collected and processed. This serves in the context of a balancing of interests überwiegende legitimate interests in an optimized presentation of our offer gemäß Art. 6 para 1 p. 1 lit. f DSGVO.

The cookie settings for your browser can be found at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you may withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

7. Social Media

 Our online presence on Facebook (by Meta), Instagram (by Meta), Youtube, LinkedIn

If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the above-mentioned social media, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is a service of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland („Meta Platforms Ireland“). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.  Data processing in the context of visiting a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. Further information (information on Insights data) can be found  here.

Instagram  (by Meta) is a service of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland („Meta Platforms Ireland“) The information automatically collected by Meta Platforms Ireland üabout your use of our online presence on Instagram is usually transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA üand stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.  Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. Further information (information on Insights data) can be found  here.

YouTube is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland („LinkedIn“). The information automatically collected by LinkedIn üabout your use of our online presence on LinkedIn is usually sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

8. Contact options and your rights

8.1 Your rights

As a data subject, you have the following rights:

  • moderately; Art. 15 DSGVO the right to request information to the extent specified therein about your personal data processed by us;
  • according to Art. 16 DSGVO, you have the right to demand the correction of inaccurate or incomplete personal data stored by us without delay;
  • According to Art. 17 DSGVO, you have the right to demand the deletion of your personal data stored by us, unless the further processing of your data is prohibited.
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • is necessary for the assertion, exercise or defense of legal claims;
  • Pursuant to Art. 18 DSGVO, you have the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you object to their deletion;
    • we no longer need the data, but you need it to assert, exercise or defend legal claims or
    • you have objected to the processing in accordance with Art. 21 DSGVO;
  • According to Art. 20 DSGVO, you have the right to receive your personal data that you have provided to us in a structured, valid and machine-readable format or to request the transfer to another controller;
  • Pursuant to Art. 77 DSGVO, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right of objection

To the extent that we process personal data as described above in order to protect our legitimate interests as part of a balance of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you have the right to object only if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing is necessary for the enforcement or defense of legal claims;We will not further process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

8.2 Contact possibilities

If you have any questions about the collection, processing or use of your personal data, or if you wish to request information about, correct, restrict or delete data, or withdraw your consent or object to a particular use of your data, please contact us directly using the contact details in our imprint.

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