Consultation

phone // We are available for you from Mon - Thu from 8:30 a.m. to 4:30 p.m. and Fri from 8:30 a.m. to 3:00 p.m.! You can reach us under the telephone number +49 (0)8652 655320. We look forward to hearing from you.
e-mail // Write to us at: office@bachmaier.de
internet // Discover our complete product portfolio, our philosophy and the team behind the name bachmaier® at:www.bachmaier.de

Production times

At www.bachmaier.de you will find our daily updated production times for all product areas. The figures show the maximum time required and are updated daily.

Scan files

Please send us all scan files in STL format with the default setting of normal smoothing. We can process the data from the following devices: smart optics, 3Shape, Otoscan direct ear scanner, Sivantos iScan (both generations). If you have any problems or questions, we will be happy to help you. Note on our own behalf: The complete product range of smart optics scanners can be found in our online store.

Complaints

A complaint or rework of custom-made products can be requested via our complaint form at www.bachmaier.de/service. Use the digital photo upload – returning the earmold is no longer necessary. Important: In case of a second complaint, it is mandatory that we receive new impressions.

Certification / Quality

bachmaier® has its own proprietary products and exclusive licenses. To ensure that our high-quality products meet all your requirements, we are, of course, certified according to the international standard DIN EN ISO 9001/12.2000 and DIN EN ISO 13485 and work in accordance with the guidelines of the Medical Devices Act. The products of the bachmaier® CUSTOMFIT hearing protection series are certified according to EN 352-2 and can therefore also be worn at the workplace according to the PPE regulation.

Delivery

delivery time
The delivery time within Germany is usually 24 - 48 hours. We can even serve our partners in Switzerland and Austria within 24 hours due to a special contract arrangement with our shipping service provider.

express service / 24h-processing
If the option express service is chosen, ordered custommade products will be manufactured and shipped within 24 hours after the order has been completed for an additional charge of 15,50 € / 18,90 CHF.

mode of delivery
Shipping and delivery of the goods will be made Mon - Fri with UPS.

shipping costs custom made
The shipping costs for all custom-made products are 5,95 € within Germany and 7,95 € within the EU. Shipping costs to Switzerland are 20,50 CHF (customs clearance already included).

shipping costs equipment
For online orders from the equipment area, shipping is free of charge from a value of goods of 250,- € (shipping to Germany) or 500,- € (shipping within the EU). For orders with a lower value of goods than 250,- or 500,- Euro the regular shipping costs are 6,95 € within Germany and 8,95 € within the EU. The shipping costs to Switzerland are 20,50 CHF and to UK 15 € (customs clearance already included).

Payment

You will receive a monthly invoice from bachmaier® payable within 14 days. For orders in the hearing protection or equipment area over 2.000,- € we reserve the right of delivery against prepayment. In case of direct debit we grant a 2% discount (except for Swiss CHF invoices).

Warranty

We grant the following warranties: On custom-made earmolds 3 months, on noise and hearing protection earmolds 12 months, on HEAROS 3 years warranty. Excluded are improper handling. In case of exceeded periods, please contact our customer support. For our retail products the normal legal warranty conditions apply. For our own brands oto-fresh®, oto-soft® and bachmaier® we grant you a 3 years warranty.